Luxury Travel Operations
Calm the chaos.
Elevate the experience.
Elevate the experience.
Client experience & operations strategy for luxury travel advisors who are ready to scale without losing control.
Start the conversation
The challenge
When your business grows,
complexity grows with it.
complexity grows with it.
You built something exceptional — and now the operational side is threatening to overshadow it. The work that once felt exciting begins to feel scattered. Cinder & Sage exists to bring calm and structure to those moving parts.
Supplier relationships
Client communication
Itinerary logistics
CRM records
Follow-ups & documentation
How I can help
Three ways we work together.
Client Experience
Your clients feel the difference from the very first email.
Journey mapping · Communication workflows · Supplier coordination · Pre-departure prep · Post-travel follow-up
Operations & Systems
Your business runs smoothly even when you step away.
SOP development · Workflow design · Inbox management strategy · Content brainstorming
Strategic Partnership
A trusted thought partner as your business evolves.
Strategy sessions · Workflow refinement · Scaling support · Bottleneck analysis
You might be exactly
who I work with.
who I work with.
Juggling multiple itineraries and suppliers with no clear system holding it together
Buried in email and missing follow-ups that cost you clients and opportunities
Relying on processes that made sense when you started — but no longer fit your business
Ready to delegate — but unwilling to lose control of the client experience
If your business feels like it's spinning faster than your systems can support, you're likely in the exact stage where strategic operational support makes the biggest difference.
"
Working with Heather brought an immediate sense of clarity to the operational side of my business. She has a remarkable ability to see how all the moving parts fit together and gently introduce structure where things had started to feel overwhelming. My systems are more organized, my workflows are smoother, and I'm able to focus more fully on my clients again.
— L.C.
Heather Kuhlman
Founder, Cinder & Sage Virtual Services
Cinder & Sage was built from years of experience inside the luxury travel industry, combined with a natural ability to see patterns, systems, and operational gaps.
I work closely with a small number of advisors who are ready to move beyond managing chaos and into running businesses that feel structured, sustainable, and aligned with the level of service they offer their clients.
I work closely with a small number of advisors who are ready to move beyond managing chaos and into running businesses that feel structured, sustainable, and aligned with the level of service they offer their clients.
The investment
Flexible support for where you are right now.
À La Carte
Up to 14 hours · use within 30 days
$32/hr
Purchase only what you need
- Client newsletters
- Email management
- Ad hoc task support
- Hours valid for 30 days
Spark
15 hours per month
$420/mo
Billed upfront · auto-renews monthly
- 15 hours per month
- Hours expire end of billing cycle
- Additional hours at $28/hr
- Cancel anytime with 10-day notice
Bridge
25 hours per month
$700/mo
Billed upfront · auto-renews monthly
- 25 hours per month
- Rollover up to 6 unused hours
- Additional hours at $28/hr
- Cancel anytime with 10-day notice
Most comprehensive
Cornerstone
35 hours per month
$980/mo
Billed upfront · auto-renews monthly
- 35 hours per month
- Rollover up to 8 unused hours
- Additional hours at $28/hr
- Cancel anytime with 10-day notice
After-Hours Emergency Support
Urgent problem-solving and time-sensitive support when you need it most. Weekdays 6–9pm · Weekends full day. Advanced scheduling recommended.
$40/hr
1hr minimum
Custom packages are available — contact Heather to work out the details that fit your specific needs. Rates and availability subject to change.
Ready to bring calm
to the chaos?
to the chaos?
Share a bit about what's going on behind the scenes — I'll be in touch to explore how Cinder & Sage can help.
Start the conversation
Thank you for contacting us!
